12 ways to express (genuine) interest in your customers
Posted by staff / February 10, 2014 Eric JacobsonSteve Curtin
At Eric Jacobson’s blog about management, you can find his summary of Steve Curtin’s book: Delight Your Customers.
In it, Curtin recommends that you do 12 things to show your customers that you are genuinely interested in them. A few of them are:
- Use names
- Practice assertive hospitality
- Remember preferences
- Display a sense of urgency
- Solicit feedback
- Follow up on service
Full story: Eric Jacobson on Management and Leadership.
Photo credit: kentoh – Fotolia.com
[…] There are many definitions out there but to put it simply, it's how you get people or potential customers interested in your company, your product or your service. How you position your brand, create messaging and […]