Imagine how difficult it must be to provide good customer service to hungry people. Seriously, just imagine how grumpy you get when you’re hungry. That’s why the restaurant industry is a perfect case-study for how to give good customer service. This Open Forum article focuses on three most important high-level questions of customer service, here’s …

Watching this video of Sierra Nevada beer ferment is a bit creepy, like something out of a scary movie. Thanks to the open-air fermentation tanks and a timelapse video, you can watch the whole process: Full story at Buzzfeed. Thirsty? Have a beer.

It’s inspirational to read stories of folks who went from having nothing to having everything. I know it makes me feel better, like it’s possible that one day I’ll make it big. Take this guy, for example: Kenny Troutt, the founder of Excel Communications, paid his way through college by selling life insurance. Net worth: $1.7 …

This year is going to be an important one in the higher courts of the United States. The Atlantic gives you a quick rundown of all the major cases we have to look forward to, including: Surveillance We now are geared up to spend 2014 watching the kabuki dance of federal appellate practice unfold over …

  You know those little smilie faces you put in text messages, emoticons? A group of scientists at Aalto University have created a full-body emoticon by averaging participant responses to different emotions (you can see the experiment here). Besides being just plain cool, this research has some impact on the study of emotions in general, …

We expect previous generations to be, well, politically incorrect, but these comic book supervillains are astoundingly offensive. Take, for example, He-She: A popular formula for creating a superhero or supervillain is to just grab two different things and combine them: bats and men, ghosts and riders, daring and deviling. Guess what two things the villain He-She was …

If you’re reading this post, you’re probably an anxious person. Why? Not only is anxiety the nation’s most common mental illness, but also successful people tend to be anxious people. The author of this Atlantic article, like me and probably you, suffers from high anxiety. He’s tried all sorts of cures: Here’s what I’ve tried: …

Tired of those lame-o money-saving hacks like “use coupons?” Duh. Try this on for size:   Or this one, Full story at Cracked. More excellent lifehacks. Photo credit: Cracked

If I have a shot of reasoning with someone, I’m fine. But engaging with an unreasonable, difficult person is one of the things I dread most. Here is one of ten helpful tips for handling unreasonable people: Shift from Being Reactive to Proactive Benefits: Minimize misinterpretation & misunderstanding. Concentrate energy on problem-solving. How: When you feel offended …

Thank goodness that Santa’s sleigh is powered by magical reindeer and not fossil fuels, because this infographic is terrifying. Here’s what Santa’s carbon footprint would be if he used a gas engine to deliver toys all over the world, brought to you by Ethical Ocean:   Via Upworthy. More cool infographics.

I recently made friends with a guy I met at a party. This seems weird to say, but I was actually excited about it because I don’t have a lot of male friends. What’s even weirder is that people made fun of me for making a new guy friend! I was feeling a little isolated, …

Every wonder why you have low self-esteem, even though you have every right to feel confident? This Psychology Today article describes ten common causes of low self-esteem. For example:  Uninvolved/Preoccupied Caregivers It’s difficult to motivate yourself to want more, strive for more, and imagine that you deserve more when your parents or other primary caregivers didn’t pay …