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Digital communication is all the rage, yet the need for good, old-fashioned phone expertise is still necessary in many facets of today’s job market and not knowing the ins and outs of conducting winning conversations could cost you a sale, a client, or a job faster than you can say “Hold, please.”

If the thought of talking ties your stomach in knots, take a look at this infographic from The Gap Partnership and study it well. You’d be surprised how effective these techniques prove to be.

Via Entrepreneur.

Like infographics? So do we.