The importance of a great customer service experience: Statistics & trends [infographic]
Posted by staff / January 14, 2014 customer service experiencegreat customer service experience
When the life of a company depends on the goodwill of its customers, the importance of a positive customer service experience can’t be emphasized enough.
These days, though, you don’t have to look very far to see how little attention is paid in some quarters to keeping the customer happy.
If a litany of personal stories don’t do the trick of convincing companies of this basic truth, a few objective numbers just might.
Via Invesp.
[…] When the life of a company depends on the goodwill of its customers, the importance of a positive customer service experience can't be emphasized enough. These days, though, you don't have to look … […]
This is right on the money! When more companies embrace this kind of mindset they will improve their bottom line. As it stands, there is a lot of work that needs to be done in order to put even one dent in the level of service that exists in the US today.
Every once in a while it is important to remember the impact good and bad customer service has on a business. This infographic has many stats and facts worth considering. Depending on which surveys you read, and in which industries they come from, the numbers may differ – but the concepts are still valid. This is some excellent information.
[…] Customer service is absolutely essential in this day and age. Understanding what the customer requires can be a little tricky. This infographic sheds some much needed light on what constitutes a great customer experience from the view of customers themselves. Statistics showed that Quick issue resolution was at the top of the list with 82% followed by issue resolution in one interaction (56%) and Friendly staff (45%). Read more at All Top. […]
[…] See on holykaw.alltop.com […]
[…] “ When the life of a company depends on the goodwill of its customers, the importance of a positive customer service experience can't be emphasized enough. These days, though, you don't have to look …” […]